Privacy Policy

Last updated: September 16, 2026

This Privacy Policy describes how Third Coast Systems (registered A2P brand name: Woo Jang, sole proprietor), including our Line Two messaging service, collects, uses, and protects your information when you interact with us by phone or text message.

SMS Consent

By calling or texting (616) 920-8117, you agree to receive text messages from Third Coast Systems in reply. Message and data rates may apply. Reply STOP to opt out at any time.

Information We Collect

When you call or text a business that uses our service, we collect:

• Your phone number and caller ID information;
• Call records, including the date, time, and duration of your call;
• The content of text message conversations, including any details you share about your service needs (for example, a description of a plumbing issue, scheduling preferences, or address information you provide);
• Your opt-in, opt-out, and help requests (such as replies of STOP or HELP) with timestamps.

How We Use Your Information

We use this information solely to provide our missed-call text-back service:

• To send you a text message in response to a call you placed to the business;
• To carry on a conversational exchange that helps understand your service need, urgency, and scheduling preferences;
• To qualify and summarize your inquiry for the business owner so they can follow up with you;
• To honor your opt-out and help requests and maintain required consent records.

SMS Data Sharing

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Your information is shared only with the business you contacted (so they can serve you) and with our messaging infrastructure providers as necessary to deliver text messages. We do not use your information for marketing, and we never sell it.

Data Retention

We retain conversation records for as long as needed to provide the service and meet legal and carrier compliance obligations, including consent and opt-out records. You may request deletion of your personal information by contacting us at the email below.

Your Choices

• Reply STOP to any message to opt out of future texts. You will receive one confirmation message and no further messages unless you reply START to reconnect.
• Reply HELP for assistance information.

Children

Our service is intended for general business communication and is not directed to children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.

Contact Us

Third Coast Systems
Email: thirdcoastsystems@gmail.com